Shipping & return policy
General Information
Delivery Location
Dispatch Time Frame
Orders made before noon Same time as Dubai.
Monday – Saturday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day.
Any orders made over the weekend or on a UAE Public Holiday will be dispatched the following business day. Keep a lookout for your tracking number which will be sent to the email entered at checkout once your order has been shipped out.
Please note, that estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high-volume periods, holidays, and sales.
Please note, that these transit times are estimates only.
Delivery
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.
UAE customers: Unless there are exceptional circumstances, we make every effort to fulfill your order within [1-2] business days of the date of your order. Business day means Monday – Saturday, except holidays.
Please note we do not ship on [Friday].
International customers: Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Custom Duties & Taxes On International Orders
Customers can be charged for buying & importing products into their country.
If an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties, and taxes on the order.
Please note, that MOODEAN does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to.
In the event a parcel is unclaimed or duties & taxes are refused, the Shipping Company will attempt to redeliver. If the Shipping company is unable to contact the customer and redeliver successfully by their cut-off timeframe the parcel will be disposed of in the receiver’s country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to the sender, return costs incurred by the Shipping Company will be deducted from the customer’s store credit amount.
Return To Sender
Any orders returned to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.
To find out why your order was returned to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.
Returns
We value your trust in MOODEAN and strive to provide the best shopping experience possible. Here is our refund policy:
Defective Products: If you receive a defective or unusable product, please contact us within 7 days of receipt to receive a full refund or product replacement.
Unwanted Returns: If you are not satisfied with the product you received for any reason, you can return it in its original and unused condition within 14 days of purchase for a refund or store credit.
Return Procedures: Please contact our customer service team via email at customerservice@moodean.com
to initiate the return process. Please note that the customer is responsible for return shipping costs for non-defective products.
Refund Process: The refund will be issued using the same payment method used for the original purchase within 7-10 business days.
Damaged Items In Transport
If there is any damage to the packaging on delivery, contact us immediately at customerservice@moodean.com
There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.
Our customer care team is here to help! For all other Shipping & Delivery inquiries, please get in contact with us via email at customerservice@moodean.com
